In January of 2021, I joined the team at WhatsApp, a messaging service used
by over 2 billion people every day around the globe. For a long time I’ve
admired the principles in which WhatsApp designs and builds its product.
WhatsApp is focused on creating simple, native, and reliable messaging apps
that are also secured with end-to-end encryption. Most of the projects are
yet to launch, so there's limited information I can share for the time being.
Here's one of the first projects I worked on:
Discover Businesses
I led the design for a new experience that simplifies the task of
connecting with a business on WhatsApp. This experience allowed
anyone to quickly start a chat with their local favorite restaurant
to book a table, find a plumber, or a new house cleaner within their
neighborhood, or get customer support from larger brands, banks,
telecoms, and so on—without leaving WhatsApp.
This in-app discovery and search experience launched in Brazil in late 2021.
There are no other projects that I can share at the moment.
What I’ve Learned
The design team at WhatsApp is extremely principled, hard-working, and
maintains a high bar for execution. All of this comes from the amazing
designers and design leadership. I've learned never to compromise on
execution and excellence, to strive for taking the long route and
achieving the ideal experience instead of compromising or optimizing
for short-term gains.
My team at DeepMind became part of the newly created Health product area
at Google in late 2019 to unify our efforts, deliver value more effectively
in the healthcare space, and expand into the US market.
The Care Studio is a project still in development, with a limited amount
of information that can be shared. Watch the video above for an overview
of the offering. Continue reading for some of the efforts I worked on.
Transition to Care Studio
The Care Studio mobile app adopts many features from Streams, leveraging
the powerful technology developed for Google Health, which offers
unified searchable health records.
The project to migrate the Streams interface to use Material Design and
Flutter was a stepping stone towards this integration. I worked closely
with
Dem Gerolemou and
Devon Wang
on the design language for Google Care Studio. This time, we had the
opportunity to refresh our data visualization system, update
iconography, and direct a new illustration style.
Data Visualization for Healthcare
I defined the standards for displaying health data in various types
of data visualizations, adhering to Google’s data visualization principles.
The goal was to ensure that the data presentation is clinically safe,
saves time by being easy to read at a glance, facilitates understanding
of values out of range, and makes predicted values easy to comprehend.
Added support for gestures and haptics helps clinicians observe changes
between two values or values from past data.
Material Symbols for Healthcare
As part of the upcoming Material Design 3 update, Google ventured into
creating symbols for their icon language that respond to different sizes
and weights while still feeling part of the Google identity.
I worked closely with
Devon Wang
to run simultaneous workshops in the US and the UK to represent
different types of health objects, locations, tests, organs, etc.,
with clinicians, nurses, and other clinical professionals, and create
Google's set of icons specific for healthcare that are recognizable
around the globe.
COVID-19 Response
During the COVID-19 crisis in 2020, I was part of a small group of
designers, engineers and clicians from Google stationed at the
Department of Health London helping them set up
hospital dashboards tracking available beds, supplies, and test reports.
These were presented in TVs across different hospitals in London.
Google recognized my efforts with an award later that year. Thank you,
Google, for the opportunity to do the most meaningful work of my life.
What I’ve Learned
In the mix of two teams joining forces with Google Health, I learned a
lot about collaboration and co-creation. Bringing together past
experiences and ideas to shape something new makes everyone feel
included. We can learn from the past but also push ahead with new ideas.
It's not just about making products, but also about building strong
connections that lead us forward.
I joined Streams in early 2017, shortly after its initial launch
led by a small team of brilliant in-house and freelance designers.
Streams is a mobile app for doctors and nurses working at the National
Health Service (NHS) in the UK. It sends alerts for patients at risk of
Acute Kidney Injury and allows easy viewing of patient health record data.
It was developed by the DeepMind team and later merged into the Health
product area to become Care Studio.
Here are some of the projects I worked on:
Material Redesign
I led the redesign of Streams to adopt Material design.
I worked closely with
Alessandro Suraci
and
Duncan Fleming
to set up a system that merges established design patterns and unique features
of our product, both in design and code.
Accessibility was a key focus, with content aligned along two keylines
to improve legibility and minimize eye movement during scanning.
Grouping content with leading icons or badges enhanced organization.
The two-keyline layout also facilitated support for resizable text sizes.
Additionally, we revamped all UI copy to ensure conciseness and
maintain a consistent tone of voice.
Patterns for Healthcare
As part of the redesign of Streams, we embarked on the simplification
and standardization of the user interface, with an opinionated focus
about how to bring clinical safety to the interface.
The system expands upon Material Design and adds three key patterns:
color usage guidelines to reserve hot colors exclusively for conveying
patient danger, healthcare-specific user interface components such as
National Early Warning Score (NEWS) Badges, and careful documentation
of how different types of data should be formatted.
A lot of this formalization was key to our
CE-Marking
process as a way to prove clinical safety in our product, as well as adherance to the
NHS Digital
design patterns.
COVID-19 Response
In June 2020, we released what would be the last feature in Streams
before focusing entirely on Google Care Studio:
Displaying COVID-19 patient test results. This feature was critical
to help care team protect themselves and their patients during the onset
of the pandemic.
I'm incredibly proud of all the work I’ve done as part of the Streams
team and for the NHS while working at Google.
What I’ve Learned
My time working in healthcare has been the most fulfilling so far.
Working in healthcare also requires constant learning and growth.
One of the things I've learned is how important it is to have in-house
specialists when working on products so industry-specific. In our team,
the clinicians helped us understand workflows, conduct hazard assessments,
and gather feedback from patients and other clinicians.
Apps
When not tackling large, complex problems with a multidisciplinary team, I
enjoy crafting my own small products to address niche challenges for people
worldwide. Download some of my apps below.
Flash Cards
iOS
Make cards to remember topics through spaced repetition. Join the Beta
Currency
iOS
A minimal currency converter, ideal for travellers. Download